At Classic Leather, every product leaves our facility inspected, finished, and packed with care. We stand behind the quality of our craftsmanship, and this policy exists to make sure every customer has a clear, honest understanding of how returns, refunds, and exchanges work before they need one.

Return Window

We accept returns within 30 days of the delivery date. If 30 days have passed since your order was delivered, we are unable to process a return or issue a refund regardless of the reason.

Items Eligible for Return

To qualify for a return, your item must meet the following conditions:

  • The item is in its original, unused condition
  • The item is returned in its original packaging
  • The return request is submitted within 30 days of delivery
  • The item is not a custom or personalized order

If your item does not meet these conditions, we reserve the right to decline the return.

Items Not Eligible for Return

Custom and personalized orders are final sale. Any product that has been made to your specifications, including items with laser engraving, embroidery, foil stamping, digital printing, or any other form of personalization, cannot be returned or refunded under any circumstances. Because these products are built from scratch for each individual order, we are unable to resell or reuse them once they leave our facility.

Change of Mind, Wrong Size, or Dissatisfaction

If you ordered the wrong size, changed your mind after receiving the product, or are simply not satisfied with your purchase, you are still covered within our 30-day return window. However, a 20% handling fee applies in these cases. This fee is deducted directly from your refund, so you do not pay anything upfront. For example, if your order total was $150, your refund will be $120 after the 20% deduction.

There is no restocking fee beyond this 20% deduction. No other charges apply.

Damaged or Defective Items

If your order arrives damaged or with a manufacturing defect, contact us at support@classicleathershop.com within 30 days of delivery. Include your order number and clear photographs of the damage or defect so our team can assess the issue promptly.

For damaged or defective items, no fees apply. Classic Leather covers all return shipping costs, and you choose how you want the situation resolved: a full refund to your original payment method or a replacement item sent to you at no additional charge. The decision is entirely yours.

How to Initiate a Return

We do not have a self-serve return portal. All returns begin with a conversation with our support team so we can make sure the process is smooth and the return address is correct for your region.

To start a return, email us at support@classicleathershop.com with the following information:

  • Your full name and order number
  • The reason for your return
  • Clear photographs of the item if it arrived damaged or defective

Our team will respond within 24 hours with the return address and next steps. Do not ship your item back before receiving confirmation from our team, as returns sent to the wrong address cannot be processed.

Exchanges

We offer exchanges on all eligible standard orders within the 30-day return window. If you received a damaged or defective item and prefer a replacement over a refund, Classic Leather covers the shipping cost of sending the new item to you. If you are exchanging for any other reason, such as a size preference or a different style, the shipping cost for the replacement item is the customer’s responsibility.

To request an exchange, follow the same process as a return and let our support team know at the time of contact that you prefer an exchange over a refund.

Refund Processing

Once we receive and inspect your returned item, we process your refund within 5 business days. Refunds are issued to your original payment method only. Depending on your bank or payment provider, it may take additional time for the amount to appear in your account after we process it on our end. We will notify you by email once your refund has been issued.

Summary at a Glance

Situation

Fee

Who Pays Return Shipping

Resolution

Change of mind, wrong size, dissatisfaction

20% deducted from refund

Customer

Refund or exchange

Damaged or defective item

None

Classic Leather

Customer’s choice: full refund or replacement

Custom or personalized order

Not eligible for return

N/A

N/A

Contact Us

For any questions about this policy or to begin a return, reach our support team at support@classicleathershop.com. We are available around the clock on live chat as well and happy to help with anything you need.